Sacramento TGA - HIV Health Services Planning Council
Sacramento TGA - HIV Health Services Planning Council
  • Home
  • About Ryan White
  • Committees
    • ACC, Agendas and Minutes
    • AdAC, Agendas and Minutes
    • Exec, Agendas and Minutes
    • Gov, Agendas and Minutes
    • HIV HSPC Agendas and Minutes
    • NAC, Agendas and Minutes
    • PAC, Agendas and Minutes
    • Prevention Committee Agenda and Minutes
    • QAC, Agendas and Minutes
  • ADAP
  • Calendar
  • Grievance Procedure
  • Membership Information
  • Policy and Procedure Manual
  • Positive Advocate
  • Relocation Information
  • Resources and Links
  • Ryan White Providers
  • Community HIV Related Events
  • Service Standards
  • Contact Information

Grievance Procedure

The Ryan White CARE Act requires that every Planning Council have a grievance procedure in place to resolve disputes related to processes such as priority-setting, funding allocations, and membership representation. The following procedure describes the Council’s philosophy regarding conflict resolution and provides step-by-step instructions for non-binding and binding action.

Who May Bring a Grievance
Individuals or entities directly affected by the outcome of a Planning Council decision related to funding or Council operations are eligible to file a formal grievance with the Planning Council.  Directly affected parties are defined as

1)   Providers eligible to receive Ryan White funds;
2)   Consumer groups/people living with HIV (PLWH), coalitions and caucuses within the Sacramento TGA; and
3)   Any individual eligible to receive Ryan White Services

CONSUMER GRIEVANCE PROCEDURE
The consumer has the right to voice complaints and suggest changes, and to be informed of the process to do so within the service provider’s chain of command, for problem resolution, without interference, pressure or reprisal.

The consumer has the right to receive a written response to a grievance in a timely manner.

If the consumer is unable to resolve a grievance pertaining to Ryan White services with the providing agency, the consumer file a signed complaint in writing to:

                                                                              Chelle Gossett, Program Coordinator
                                                                                     Ryan White CARE Program
                                                                    County of Sacramento – Dept. of Health Services
                                                                                     9616 Micron Ave, Suite 930
                                                                                        Sacramento, CA 95827

Powered by Create your own unique website with customizable templates.