Grievance Procedure
The Ryan White CARE Act requires that every Planning Council have a grievance procedure in place to resolve disputes related to processes such as priority-setting, funding allocations, and membership representation. The following procedure describes the Council’s philosophy regarding conflict resolution and provides step-by-step instructions for non-binding and binding action.
Who May Bring a Grievance
Individuals or entities directly affected by the outcome of a Planning Council decision related to funding or Council operations are eligible to file a formal grievance with the Planning Council. Directly affected parties are defined as
1) Providers eligible to receive Ryan White funds;
2) Consumer groups/people living with HIV (PLWH), coalitions and caucuses within the Sacramento TGA; and
3) Any individual eligible to receive Ryan White Services
CONSUMER GRIEVANCE PROCEDURE
The consumer has the right to voice complaints and suggest changes, and to be informed of the process to do so within the service provider’s chain of command, for problem resolution, without interference, pressure or reprisal.
The consumer has the right to receive a written response to a grievance in a timely manner.
If the consumer is unable to resolve a grievance pertaining to Ryan White services with the providing agency, the consumer file a signed complaint in writing to:
Adrienne Rogers, Program Coordinator
Ryan White CARE Program
County of Sacramento – Dept. of Health and Human Services
7001A East Parkway, Suite 600B
Sacramento, CA 95823
Who May Bring a Grievance
Individuals or entities directly affected by the outcome of a Planning Council decision related to funding or Council operations are eligible to file a formal grievance with the Planning Council. Directly affected parties are defined as
1) Providers eligible to receive Ryan White funds;
2) Consumer groups/people living with HIV (PLWH), coalitions and caucuses within the Sacramento TGA; and
3) Any individual eligible to receive Ryan White Services
CONSUMER GRIEVANCE PROCEDURE
The consumer has the right to voice complaints and suggest changes, and to be informed of the process to do so within the service provider’s chain of command, for problem resolution, without interference, pressure or reprisal.
The consumer has the right to receive a written response to a grievance in a timely manner.
If the consumer is unable to resolve a grievance pertaining to Ryan White services with the providing agency, the consumer file a signed complaint in writing to:
Adrienne Rogers, Program Coordinator
Ryan White CARE Program
County of Sacramento – Dept. of Health and Human Services
7001A East Parkway, Suite 600B
Sacramento, CA 95823